Our team at The Heritage have put all procedures and practices in place to ensure our guests, colleagues and suppliers all adapt to hospitality’s new normal.
We have worked on detailed Health & Safety protocols which have been developed in line with HSE, government, and Irish Hotel Federation guideline.
We want to thank you all for your support and we look forward to welcoming you and ensuring your stay is as enjoyable and relaxing with comfort and safety in mind.
See you soon.
Ger Alley - General Manager
Covid-19 Organisation Response Plan
Health and Hygiene
The Heritage Hotel have developed a programme that will introduce a new standard of hotel cleanliness and disinfection to ensure The Heritage Hotel Guests enjoy an even cleaner and safer stay and most importantly one that is visible at all times. Our “Covid-19 Organisation Response Plan” Program has been developed with our leading Health & Safety and hygiene experts. The Heritage Hotel has ensured that to maintain and continually improve the “Covid-19 Organisation Response Plan” program with its employees, they complete a Covid-19 Safety Induction and must complete a pre-return to work questionnaire. Our hotel Online Training platform ensures up to date records and mandatory Health, hygiene & safety training and Customer service training is completed and we will continue to grow on this throughout the year.
The Heritage Hotel will undertake the following measures:
1. Physical Distancing
Customers will be advised to practice physical distancing by standing at least 2 metres away from other groups of people not travelling with them while standing in lines, using elevators or moving around the hotel. Reconfiguration of furniture throughout adhering to the Social Distance Guidelines in Bars, Restaurant and Banquet Suites. Plexiglass Barriers will be in place at Reception Desks in Main Foyer, Entrance to Restaurant & Spa.
2. Hand Sanitiser
There will be accessible Disinfecting Facilities at Entrance to the Hotel, Spa and High Traffic Areas.
3. Front of House Signage
There will be health and hygiene reminders throughout the Hotel for all guests and customers.
4. Back of House Signage
Signage will be posted throughout the hotel to remind employees of the proper protocol for wearing and disposing of PPE. Also, best practice for hand washing, sneezing protocol and avoiding touching their faces.
5. The Heritage Hotels “Safe Stay Seal”
To indicate that guests’ rooms have not been accessed since been thoroughly sanitised and cleaned a “Safe Stay Seal” will be affixed to each bedroom door on completion of full sanitisation of room.
6. Hygiene Hot Spots in Guest Rooms
The 10 High touch Areas in Guests Rooms including light switches, Telephone & TV Remote Controls, Closet Goods and door handles will be given additional attention.
7. Less Communal Access
Such as Breakfast Buffet been replaced with Table Service, limited number of guests in Lifts.
8. Reduced amenities in Guest Rooms
With the removal of:
· Pen, paper and guest stationary
· Guest Directory & Brochures
· Glasses replaced with individually wrapped disposable
· Cups in Bedrooms will be replaced with Disposable Cups
9. Increased Cleaning Frequency in Public Areas
Dedicated public areas staff for such as Rest Rooms, Counter Tops and Elevator Buttons.
10. Focus on Health Club & Spa
Improved guidelines for disinfecting the Fitness Club and limiting number of guests allowed in at any one time. The HSE has advised that proper chlorination of Hot Tubs and swimming pools kills CV -19. The Heritage Hotel Health Club carries out regular chemical checks to ensure chlorine levels are maintained at the optimal level. Thermal Suite, Sauna & Steam Room will reopen at a later date, they will be sprayed at regular intervals with sanitizing spray. Our Spa Staff will be practicing strict hygiene controls including hand-washing between clients along with sanitising and ventilating treatment rooms between appointments.
11. Employee & Guest Concerns
Based on the best advice at the time, our employees will be given clear instructions on how to respond swiftly and report any suspected cases of COVID 19. We have developed a COVID Rapid Response Team within the hotel to deal with any occurrences. We will be ready to provide support to our customers. Employees will be instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a co-worker or guest with a cough, shortness of breath, or other known symptoms of COVID 19. Employees and customers who are exhibiting any of the symptoms of COVID 19 while at the hotel are instructed to immediately notify their manager (employees) or a staff member (guests and customers). An isolation room will be available for any suspected cases and in the event of a suspected case medical services will be called.
12. Case notification
If we are alerted to a possible case of COVID 19 at the hotel, we will work with the HSE to follow all appropriate actions recommended by it. Throughout the enhanced cleaning process, our Hotel Team Members will be provided with personal protective equipment and enhanced training designed to protect their well–being while continuing to deliver The Heritages level of Hospitality.