What they say

Hi Avril,
 
Firstly, apologies that it has taken us so long to write this email. I still can’t believe it’s three months since the wedding.
 
Secondly, congratulations on your recent wedding. I hope you both had a wonderful day.
 
Thirdly, we just want to say thank you for everything that you did for us for our own wedding. Deciding where to get married can be such a difficult choice to make. However, as soon as we met you and received the guided tour we knew the Heritage was the hotel for us. You subsequently invited us to the couples taster night and that really sealed the deal.
 
You were a dream to deal with in the lead up to the wedding and you were always so prompt and attentive in your replies to my multiple queries!! My mother said that you clearly had the patience of a saint :)
 
But most importantly, you were so calming the day before and the day of the wedding. We had some last minute changes, in particular to the table plan and you facilitated same – despite having already printed the table plan and that meant so much to us.
 
In relation to the hotel, it was just perfect. The wedding suite was amazing as were all the guest rooms. I particularly loved that all our guests with children received treats in their rooms. It was such a lovely gesture and they were delighted with these additional touches.
 
Everyone spoke about how delicious the food was and how lovely the staff were. They really couldn’t have been nicer. Andrew, the concierge, was an absolute gentleman and made us feel so welcome as soon as we stepped in the door. All of the staff at reception were so lovely and professional too.
 
I also have to mention meeting Robert at the bar. My dad and I had stepped out to the front bar for some quality father/daughter time and we happened to bump into Robert who insisted on buying us a celebratory drink and spent a few moments chatting to us. It was such a lovely gesture.
 
Avril, we had an absolute ball as did all our guests and we only wish we could it all again so thank you to all for such a wonderful time :) We really appreciate all you did.
 
Kind Regards,
 
Trish"


"Hi Andrew,
 
Myself and Chris just wanted to express our thanks and gratitude to yourself and all the staff at the Heritage. We had an unbelievable wedding day on 23 June 2017. We couldn’t be happier that we chose to have our wedding here.
 
Every little detail was amazing, we were truly blown away. The venue is absolutely stunning however it was the staff on the day that made the day what it was. All of our guests commented all weekend on how incredible and personable the staff were. These little details really made the difference, from our guests receiving welcome notes in their rooms to the kids receiving sweet dreams cookies on the turndown service.
 
If you could pass on a very special thank you to the following staff who were amazing on the day we would be very thankful.
 
First of all Trisha, she was amazing. We could not have asked for more in a wedding coordinator. She went above and beyond at every little moment. She is calm, reassuring and one of the bubbliest people we have ever met. There was no task too little or too big, Trisha put table numbers in frames for us, organised my bathroom baskets, made sure my draping was exactly what I wanted and made sure the room was stunning. She was literally like another bridesmaid. We cannot thank her enough. She is a credit to your team.
 
The concierge team also went above and beyond. Andrew was the first part of the concierge team I met on the Tuesday before the wedding and he helped me in with all of our wedding apparel and stored it for me, he also helped to gather all of our belongings on Sunday when we left. He was a true gentleman, so helpful and friendly. John-Paul helped gather all of our things from the bridal suite when we were checking out and literally packed the car for us. We arrived down to reception and our car was ready to go. He could not have done enough for us. Liam deserves a special thank you. The day before the wedding and the day of he was outstanding. He was there at every moment looking after us - making sure we were okay for everything. On the day he drove us to Emo Court for our photographs and waited patiently for us to finish. When we had finished with the photographer and walking back to the car he even drove to meet us so I didn’t have to walk any further in my heels - a true gent that thought of EVERYTHING.
 
We, along with our families would like to extend a heartfelt thank you to Martina who served our families in the ballroom. She is an absolute gem. Martina went above and beyond, she knew all the kids names and even buttered their bread. She was so amazing that we actually had family ask did we hire her ourselves to look after the children. She made the kids so comfortable to express what they wanted to eat and drink and by doing this the parents were able to relax and enjoy themselves even more.
 
Also the bar staff, particularly the lads who stayed up till the end, it was a late one, nearly 6 am on the wedding night. They couldn’t have been nicer when I’m sure they just wanted us to shut singing and go to bed. Billy and Sean in particular were extremely good fun and couldn’t have been more helpful.
 
Finally we would like to thank Mark on the front desk. He was so helpful from start to finish. Every little detail made the difference.
 
Every single member of staff looked after us from check in until check out. We were treated like VIPs from when we landed on Thursday until we left on Sunday. I’m sure we have forgotten to mention people as every single member of staff we encountered was exceptional.
 
I really hope that the hotel appreciate how lucky and privileged they are to have such wonderful staff as it your staff that made the day as amazing as it was. We cannot wait to come back for another visit and we, along with all of our guests will be raving about The Heritage for decades to come.
 
All of our love and appreciation,
 
Jacqui & Chris"


"Hi David,

Hope you are well?

I wanted to drop a line and apologies for the delay on this, but to say a huge thank you to you and all the staff at the Heritage. You truly made our wedding day one to remember.

Throughout the planning you were always there to offer advice and guidance and we both felt so at ease leading into the Big Day - thank you so much. On the day itself, honestly it went above and beyond what we had expected. The service by John and his team was fantastic, we couldn't have asked for any more. They were on hand when needed and made everyone feel so welcome. Special mention to Martina who looked after the family tables so well, the parents just couldn't compliment her enough and to Joji looking after us on the top table, it was just so nice to have him there and he was brilliant! To hear our guests speak so highly of the Heritage, the food, the service was amazing.

The little touches that you added with the place cards, the personalized Champagne flutes, and welcome in Bridal suite were just so thoughtful and I adored them.

It was a very easy decision for us to choose the Heritage and although I knew it would be an amazing day, it went above and beyond our expectations. From initial meetings, to the menu tasting, the wedding day itself to when we left a couple of days later we were made to feel so special.

We wish everyone at the Heritage continued success and will be recommending you for every occasion!

Thank you so much,"
Emer and Brian


"Hi Trisha,
I hope all is well with you 😊
I have been meaning to email you much sooner and I can only apologise for the delay. With all the madness and excitement of the last few months, I'm only now getting back to reality, and getting off the cloud I've been living in 😅
I cannot thank you enough for the fabulous day Kieran and I had for our wedding. Everything we asked of you and your team was never a problem and you couldn't do enough for us! From the moment we met, I knew what an amazing woman we had in organising our Big Day and you certainly went above and beyond for us. The sincerity and friendlessness of welcomes we received any time we were over was superb and our families and friends are still raving about you all.
You are truly fantastic at your job, every detail was perfect and the cinema room was a real hit. I cannot recommend you and your hotel highly enough. You have an amazing team and I only wish we could do it all over again! We were delighted with our beautiful gift of engraved glasses, a really lovely touch 😍
The spa experience was a lovely treat the week of the wedding and on leaving the day after the wedding we were treated to our lunch by the owner....super touch and a lovely way to end our celebrations. We cannot wait to relive it all on our anniversary night back with yee and really looking forward to my cousin's wedding with yee next March! You haven't seen the last of us 😅
Can you pass on our sincere thanks to all your team and we wish you every success for the future.
Thanks a million Trisha,"
Mr & Mrs Hope 😅


"The staff of The Heritage Killenard could not do enough for us on our special day. No ask was too big or too small. The hotel was recently redecorated and looks amazing and we were wowed by the banquet room when we walked in, it looked magical. Our family and friends commented on how amazing and friendly the staff were, how good the food was and how fabulous the hotel rooms were. We have a great connection with the hotel now and can't wait for more visits.
I can't recommend the hotel enough."


"Trisha,
It’s myself and Denise’s first day back to reality (ie. Work) today and I couldn’t let the day go without sending Robert, yourself and the team in Killenard on a note of thanks..
We were just chatting last night about what an amazing day it actually was.. Denise described it as just perfect and wouldn’t have changed one thing & I would have to agree..
The reception was just so beautiful and the room just looked amazing when we arrived.. You had everything thought of and really took the pressure off us both. On a day that people could get stressed, lost and worried – you had thought of everything and just made the day just a breeze and without doubt the best day of both our lives so far..
Both our parents ( who are elderly ) are still talking about the experience they had over the 2 days.. The connection you had with them prior to the event and knowing that you were there to help if needed be really was touching and they still ask for you.. The approach and extremely helpful attitude of your colleagues just amazed all that attended. We had cousins who came from the USA and UK, who actually booked for a second night, just to experience the breakfast!! It was just amazing..
We also had a guest who is not in the best of health and went outside for some fresh air during the reception – a colleague of yours sat with her and actually went and got her a 7up and came back a number of times to see if she was OK – she is still talking about it and something she will never forget.. That’s amazing service in my eyes..
From my own perspective, the connection you had with my wife Denise, was just the icing on the cake (don’t mention the cake!!).. Your guidance and support from the day we first met you was second to none and the Heritage Killenard, is very lucky to have you on its team..
You will be glad to hear my mad Best Man Colin, has returned back home to the Cayman Islands and passes on his thanks – he said he will stay with you for a week the next time he is home!!
Your gift of the glasses will have pride of place in our new home – many thanks again for a lovely thought..
Thanks again from the bottom of both our hearts"
Denise & Patrick Hartnett.


"Good afternoon Robert,
I am writing to you today on behalf of my wife and I to express our complete satisfaction with our wedding experience in The Heritage. We had viewed several venues prior to our arrival in The Heritage in May 2014.
However, as soon as we walked into the lobby we both felt that your hotel had no equal in appearance and wow factor. We met with David Hannify that day and I must say he was very instrumental in our decision to choose the venue. We sat with him in the lobby for about half an hour and discussed the whole package and costs etc. Immediately we both felt like we were in capable hands as he clearly believes in the quality and service which the Heritage can provide. He and the events team gave us all the help and support we needed and they delivered a really special product. Aside from the beautiful surrounds and interior, the main comments we received from our guests were all regarding the exceptional quality of your staff. People were genuinely given treatment which I feel was above and beyond five star and this was reflected in the positive comments which we got from friends and family alike. I will give a few examples.
My wifes family had six young children at the table. The server appointed to that table was Martina. As she took the orders she also managed somehow to remember each childs name, this made a big impression on my new in-laws. She was a great help with the kids all through the meal. It may seem like a small detail but it didn't go unnoticed. My thanks to her and all the banquet staff.
Your concierge staff, Andrew, Tommy and young Brendan were so helpful and friendly, I think nearly everyone had nice things to say about them. Aly and I were particularly fond of the guys. They give a great first impression on arrival.
The banqueting manager John Kelly was exceptional on the day. He took it on himself to counsel a very,very nervous best man before the speeches commenced. I must admit I don't think Danny could have delivered his speech without Johns help. He was busy enough conducting the banquet yet he saw Danny was struggling and made time to reassure him. This is quality service, thanks again to John and the banqueting team
Duty manager Ciaran and David(Condron?) were never far away when we needed them. Ciaran looked after us on the night of the tasting. He handed us over to Jose in the restaurant who in turn brought chef David out to meet us, its was the personal touch all evening. Your own appearance that night ,and Adrians, capped it all off. We were very grateful for your kind gifts and also for the special treatment we were given on our last visit.
Your reception staff were a credit to the hotel. Guests were impressed with the hassle free check in and friendly, helpful staff. My thanks to Majella/Regina in particular who helped me through an IT malfunction while settling the final account.
Give my thanks to Alan and all the bar staff. Our guests like a drink and the guys were well able to keep us topped up. We had three wonderful nights in the bar and all our guests have been raving about the quality of the service.
I could go on more but I think I may have got my point across. We chose the best hotel in the country to have our wedding and you guys exceeded our expectations. Once again we would like to thank you and all your staff for a magical day.
With thanks"
Kevin & Aly



I just wanted to drop you a quick email to say a very big thank you to you and your team for making our recent wedding weekend at the Heritage so memorable. The quality of the food and the quality of the service at the hotel for the entire weekend was absolutely fantastic….and I loved the BBQ Burgers, they were exactly what I was looking for!!!! Many of the guests also commented on the general friendliness and helpfulness of all the staff throughout the entire weekend so I’m sure it will lead to plenty more business in the future. Anyway, many thanks again and Trish & I look forward to staying at the Heritage many more times again in the future.>
Trish & Ronan



Back a few weeks now from our Honeymoon & just settling back into normality again. I just wanted to send an email on behalf of Gary & myself to thank you & theb staff at The Heritage for all you done for us on our Wedding Day... everything was one hundred percent perfect and we could not fault anything. From the moment we walked through the doors of the hotel we were treated so well & the meal itself was wonderful & everyone was so pleased with the service & standards. Since the Wedding all our guests have been talking about the hotel & we were worried initially about the distance between the church & hotel {over an hour} but we are so glad now we dedcied to go with the Heritage & your 5 star service & professionalism was noticed by all. Thank you for everything. >
Aine & Gary



Just to say a huge thank you to you and all the staff at the Heritage for your help with the wedding and making our special day so successful. The Australians were blown away with the food and the Hotel, they really enjoyed their stay there.>
Orla & Jarrod



We had the most amazing day on the 27th.Everything about the hotel was perfect. The staff were superb, the hotel was excellent, and everything was so easy once we got there. I am sorry we never made it to The Spa though, it gives me an excuse to go back now!! My favourite part was how they served dinner, absolutely loved the conducting of the top table serving!! :-) Everyone had very good things to say about The Heritage, and its all credit tot he staff & management down there. I just hope you guys survive the dreaded recession. >>
Sinead & Geoff



"What can we say, the day was just amazing. The staff did everything that they could to help. The food was great. Everything ran like clock work. Our guests commented that the staff were really good to them over the few days & that was so nice to hear. We were so delighted with the hotel & we are so appreciative of all the efforts you made to make it go so well. The hotel could not have been more accommdating" >>
Nicola & Andrews



"We had our wedding reception at The Heritage Golf & Spa Resort in Killenard in late June 2010. The setting, the resort, the staff & the wedding coordinating team were next to none. No detail or request was left to the imagination. David & Annie in the events department were rock stars!! In our eyes they went above & beyond & were so accommodating in every task from the food tasting to the finer details on the day. To see the location, the setting, the ballroom & the resort will only justify a true understanding of how beautiful & collectively unique this venue is. The food was what you expect of a 5 star restaurant quality and that was not only from us but came from a variety of not only Irish but international guests. We searched a lot of Irish venues from Dublin to Galway & nothing compared to what we found in selecting The Heritage Golf & Spa Resort.. it was magical!">>